FOB Keyrings has now grown into the UL’s largest supplier of FOB keyrings in the UK. Mark Hudson, founder of the business purchased his first Apache printer from us in 2017 before moving onto his second machine in 2019. Our excellent relationship has continued and Mark recently bought the company’s third printer in 2021.
Client Journey & Product Satisfaction
What processes or machinery did you use before dealing with AXZYRA?
We manufactured our product in a very labour intensive way, laser cutting card and then laminating the sheet before cutting and punching to create our Key FOBs.
What problem(s) were you trying to solve with our product or service?
Simplify our production price, cut material cost, work smart and increase our volume.
Where did you begin the search for related products and services?
I did my research by visiting trade shows to see the latest equipment and processes. I also spoke with those in the industry and multiple suppliers.
What made our product or service stand out from other options?
In comparison to your competition, what caught my attention with the Apache UV printer from AXZYRA was the attractive price and bed size.
What sold you on buying this product or service from AXZYRA?
The ease that Axzyra made the purchase with finance options that suited my budget.
What made you happiest about working with our company?
Service – both on support & ordering consumables. Support – all I had to do was just call or email and they were there to help. AXZYRA offers lifetime, email, phone & TeamViewer support for all our products sold by us.
What have you been able to achieve since using our product or service?
Growing our business with ease. We have been able to double our turnover & employ more staff to keep up with our increasing workload.
What has exceeded your expectations since working with us?
Axzyra always offers support – they’re not just a faceless corporation. When we ordered our second printer the machine just worked faultlessly.
What’s the main reason you recommend our product or service?
The AXZYRA team is small and flexible enough to respond, they care about their business and products.
What was it about our business that surprised you the most?
How far they will go to make sure we are all happy and the equipment is running smoothly.
What would you tell someone who’s considering our business?
The overall service and knowledge are second to none, coupled with the ease of contact. Axzyra understands what we need and the market trends.
Is there anything we could have done differently?
More online content with how to videos.
On a scale of 1 to 10, how likely are you to recommend our product or service to others?
10 out of 10 – would happily recommend working with AXZYRA, refreshingly good.
Since using our Apache products and overall services, FOB Keyrings have been able to expand their business by taking on more staff and more work. We are delighted with Mark’s comments and we look forward to continuing our excellent working relationship.